Terms of Service

Last updated: March 25, 2026

1. Agreement to Terms

By downloading, installing, or using the Pedla mobile application or website (collectively, the "Service"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"), along with our Privacy Policy. If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and Pedla, Inc. ("Pedla," "we," "our," or "us").

2. Description of Service

Pedla is a sales activity tracking and performance platform designed for sales professionals. The Service includes:

  • Counter-based activity tracking with customisable metrics (doors, contacts, pitches, demos, sales, and more)
  • Statistics, funnel visualisation, and conversion analytics
  • Cloud sync across multiple devices
  • Daily wellness surveys (AM/PM check-ins) with mood, energy, and focus tracking
  • Personal journal, reflections, and habit tracking
  • Health and fitness integration (Apple HealthKit, Google Fit)
  • Team management with manager dashboards and leaderboards
  • Direct messaging between team members
  • Social features including activity feeds, follows, and content sharing
  • Gamification features including XP, levels, streaks, achievements, and challenges
  • Goal setting and progress tracking
  • Optional location tracking for sales area analysis
  • Data export (CSV, JSON)
  • Ambassador and referral programme

3. Eligibility

  • You must be at least 13 years old to create an account (16 in the UK/EU)
  • You must be at least 18 years old (or the age of majority in your jurisdiction) to enter into a paid subscription or use team management features
  • You must provide accurate, current information when creating an account
  • You must not have been previously banned or terminated from Pedla

By using the Service, you represent that you meet these requirements.

4. Account Registration & Security

Creating an Account

You may create an account using email and password or Sign in with Apple. You must provide accurate information and keep it up to date.

Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately at support@pedla.us if you suspect unauthorised access

We are not liable for losses caused by unauthorised use of your account.

5. Acceptable Use

You May

  • Use the Service for personal or business sales tracking
  • Share aggregate team statistics with colleagues
  • Export your data for backup or analysis
  • Provide feedback and feature suggestions
  • Participate in the ambassador/referral programme

You May NOT

  • Share your account credentials with others or create multiple accounts
  • Use the Service for any illegal activity
  • Harass, threaten, bully, or abuse other users
  • Send threatening, abusive, or discriminatory content via messages or posts
  • Upload malicious code, viruses, or harmful content
  • Attempt to reverse-engineer, decompile, or hack the Service
  • Scrape data, automate access, or overload our servers
  • Impersonate other users or misrepresent your identity
  • Falsify counter data or manipulate leaderboard rankings
  • Use manager permissions to monitor employees beyond authorised team scope or to discriminate or retaliate
  • Share individual team member data with unauthorised parties

Violation of these rules may result in immediate account suspension or termination.

6. Your Data

Data Ownership

You retain ownership of the data you enter into Pedla. By using the Service, you grant us a limited, non-exclusive licence to store, process, and display your data for the purpose of providing the Service. We may use aggregated, anonymised data for analytics and service improvement without identifying you.

Data Deletion

When you delete your account, we immediately and permanently delete your personal data, including: sales activity data, profile information, journal entries, survey responses, messages, preferences, health data, and location data. An anonymised record is retained for referential integrity (e.g. "Deleted User" in team history). Deletion is immediate and irreversible — export your data before deleting your account.

Data Export

You may export your data at any time via the app's Settings. Available export formats include JSON and CSV, covering counter events, daily totals, location history, wellness data, habits, badges, and team membership.

For full details on data handling, see our Privacy Policy.

7. Team Features

Manager-Rep Relationships

  • Managers can invite reps to their team and view their performance metrics, activity data, leaderboard position, and goals
  • Reps can accept or decline team invitations
  • Reps can leave a team at any time; data remains with the rep
  • Journal entries and wellness survey free-text responses are private unless explicitly shared
  • Health/fitness data from HealthKit or Google Fit is never visible to managers

Manager Responsibilities

As a manager, you agree to:

  • Use team performance data only for legitimate coaching, motivation, and management purposes
  • Not share individual rep data with unauthorised parties
  • Not use data visibility to discriminate, retaliate, or create hostile environments
  • Comply with employment laws and data protection regulations in your jurisdiction

We are not responsible for how managers use rep data outside the Service.

Team Hierarchy

Teams may include roles such as rep, team leader, co-manager, manager, and regional manager. Higher-level roles have broader visibility into team performance data. Data access is enforced at the database level.

8. Health & Fitness Data

If you choose to connect Apple HealthKit or Google Fit:

  • Health data (workouts, steps, sleep) is used solely to auto-complete habits and display wellness correlations
  • Health data is never sold, shared with third parties, or used for advertising
  • Health data is never visible to your team manager or other users
  • You can disconnect health data access at any time via your device settings
  • Health data is deleted when you delete your account

9. Social Features & Content

  • You are responsible for all content you post, share, or send through the Service
  • Content that is illegal, abusive, harassing, discriminatory, or that promotes violence is prohibited
  • We reserve the right to remove content and suspend accounts that violate these Terms
  • You may block other users and report inappropriate content
  • We may employ content moderation to enforce community standards

10. Subscriptions and In-App Purchases

Subscription Plans

Pedla offers optional subscription plans ("Pedla Pro" and "Pedla Manager Pro") that unlock premium features including advanced analytics, live dashboards, additional habits, premium themes, and more. Subscription pricing is displayed in the app before purchase. Pricing may vary by region and is determined by Apple App Store and Google Play Store pricing tiers.

Free Trial

Pedla may offer a free trial period for eligible users. If you start a free trial, you will not be charged until the trial period ends. If you do not cancel at least 24 hours before the trial ends, your account will be charged the subscription price.

Auto-Renewal

Subscriptions automatically renew unless auto-renewal is turned off at least 24 hours before the end of the current billing period. Your Apple ID or Google Play account will be charged for renewal within 24 hours prior to the end of the current period at the same price.

Cancellation

You may cancel your subscription at any time through your device's subscription settings:

  • iOS: Settings → Apple ID → Subscriptions → Pedla
  • Android: Google Play Store → Subscriptions → Pedla

Cancellation takes effect at the end of the current billing period. You will retain access to premium features until that date. No partial refunds are issued for unused portions of a billing period.

Billing

All subscription payments are processed through Apple (for iOS) or Google (for Android). Pedla does not directly collect or store payment card information. For billing inquiries, refunds, or payment disputes, contact Apple Support or Google Play Support.

Price Changes

Subscription prices may change from time to time. You will be notified of any price changes through the App Store or Google Play before your next renewal. Continued use of the subscription after a price change constitutes acceptance of the new price.

Managing Your Subscription

You can view, change, or cancel your subscription at any time in your device's account settings. Deleting the app does not cancel your subscription.

11. Ambassador & Referral Programme

  • Ambassadors earn rewards for referring new users to Pedla
  • Referral rewards are subject to minimum payout thresholds
  • Fraudulent referrals (fake accounts, self-referrals, device manipulation) will result in forfeiture of rewards and possible account termination
  • We reserve the right to modify or discontinue the referral programme at any time

For full ambassador terms, see our Ambassador Terms.

12. Intellectual Property

The Service, including all code, design, trademarks, logos, and content (excluding user data), is owned by Pedla, Inc. and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works of the Service without our written permission.

You retain ownership of the data you input. Your data is your property.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE:

  • The Service will be error-free or uninterrupted
  • Data will never be lost or corrupted (please export backups regularly)
  • The Service will meet your specific requirements
  • Third-party integrations (HealthKit, Google Fit, push notifications) will always function correctly

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PEDLA IS NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO:

  • Loss of data, profits, or revenue
  • Loss of privacy or reputation
  • Damages from unauthorised access to your account
  • Service interruptions or downtime

Pedla's total liability for any claims shall not exceed the amount you paid us in the 12 months preceding the claim. If you have not paid anything, our liability is zero.

15. Indemnification

You agree to indemnify and hold harmless Pedla, Inc., its officers, employees, and agents from any claims, liabilities, damages, or costs arising from your violation of these Terms, your misuse of the Service, or your violation of any law or third-party rights.

16. Termination

By You

You may delete your account at any time via the app's Settings. Upon deletion, your personal data is immediately and permanently removed. No refund is provided unless applicable under app store policies. Note: deleting your account does not cancel your subscription — you must cancel separately via your device's subscription settings.

By Us

We may suspend or terminate your account if you:

  • Violate these Terms
  • Engage in fraudulent, illegal, or abusive activity
  • Fail to pay subscription fees after reminders
  • Are required to be terminated by law

Upon termination, your right to use the Service ceases immediately. Provisions that survive termination (Limitation of Liability, Governing Law, Indemnification) remain in effect.

17. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

Dispute Resolution Process

  1. Informal resolution (30 days): Send a written notice to support@pedla.us describing the dispute. We will negotiate in good faith for 30 days.
  2. Binding arbitration: If informal resolution fails, disputes will be resolved through binding arbitration under the rules of the American Arbitration Association, not in court.

Exceptions

  • Small claims court (under $10,000)
  • Injunctive relief to prevent irreparable harm
  • Claims that cannot be arbitrated under applicable law

Class Action Waiver

You agree to resolve disputes individually, not as part of a class action or collective proceeding.

For UK/EU Users

The choice of Delaware law does not affect your mandatory consumer protection rights under local law. You may bring claims in your local courts for consumer matters. You retain all statutory rights under the Consumer Rights Act 2015 (UK) and EU consumer protection directives.

18. Consumer Rights (UK/EU)

If you are a consumer in the UK or EU, you have statutory rights that cannot be excluded by these Terms, including:

  • The right to a 14-day cooling-off period for digital purchases
  • Protection under the Consumer Rights Act 2015 (UK)
  • Protection under EU consumer protection directives
  • The right to bring claims in your local courts

Nothing in these Terms affects your statutory rights as a consumer.

19. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via in-app notification or email and give you 30 days to review before changes take effect. Continued use of the Service after that period constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service and delete your account.

20. Miscellaneous

  • Entire agreement: These Terms and our Privacy Policy constitute the entire agreement between you and Pedla regarding the Service
  • Severability: If any provision is found unenforceable, the remaining provisions remain in full effect
  • No waiver: Our failure to enforce any right does not constitute a waiver of that right
  • Assignment: You may not transfer your account or rights. We may assign our rights to a successor or affiliate
  • Force majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control (natural disasters, internet outages, pandemics, etc.)

21. Contact

For questions about these Terms of Service: